Customer Experience Specialist - Japanese (Based in Kuala Lumpur) - Careers at Agoda
Full-time•Kuala Lumpur, Malaysia•1 year
About the position
- Excellent command of spoken and written Japanese & English
- Japanese Native speakers
- JLPT N1 qualifiers
- Business level of English
- Experience in customer service roles desirable
- Past working experience in contact/call center preferred
Responsibilities
- Deliver excellent customer service
- Manage the needs of our customers (guests and partners)
- Through our communication channels (phone, email and chat)
Requirements
- Excellent command of spoken and written Japanese & English
- JLPT N1 qualifiers
- Business level of English
- Experience in customer service roles
- Past working experience in contact/call center
Nice to have
While not specifically required, let us know if you have any of the following:
Analytical thinking and high problem-solving skills, Stress tolerance and able to work under pressured environment, Willing to work in shift rotations, Able to work on public holidays, Have own transportation arrangement.
Compensation (estimated)
THB 3,000 - THB 5,000
Hiring Process
Application, Interview, Assessment
