Customer Experience Specialist - Vietnamese Speaking (Based in Kuala Lumpur with relocation support)

- Deliver excellent customer service - Manage the needs of our customers through our communication channels (phone, email, and live chat)

- Customer Service - Communication - Problem Solving - Adaptability - Teamwork

- Deliver excellent customer service - Manage customer needs - Handle ad-hoc tasks assigned by Team Manager - Identify work process improvements and communicate to Team Leaders and Manager

- Good command of spoken and written English language - Native Vietnamese - Immaculate telephone manners - Excellent listening skills - Critical-thinker with attention to detail - Minimum typing speed of 35 words per minute - Willing to work on rotating shifts including weekends and public holidays - Ability to work in both a team environment and autonomously - Demonstrate high degree of integrity and confidentiality - Bachelor or equivalent degree

English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test, Contact center/BPO experience, Resident of the following countries or territories: Malaysia, Thailand, Vietnam, Indonesia, Philippines, Singapore, Hong Kong, Taiwan, South Korea, Japan, China, India, Australia, New Zealand, Canada, United States, United Kingdom, Germany, France, Italy, Spain, Russia, Portugal, Arabic speaking countries, Hebrew speaking countries, Hindi speaking countries, Mandarin speaking countries, Cantonese speaking countries, Korean speaking countries, Japanese speaking countries, Italian speaking countries, Spanish speaking countries, Russian speaking countries, French speaking countries, German speaking countries, English speaking countries.

Application, Phone Screen, In-Person Interview, Final Interview, Job Offer