Verint Principal, WFM (Bangkok Based | Relocation provided)
Full-time•Bangkok, Thailand•Minimum 5 years of experience in Verint system engineering or a similar role.
About the position
- Lead the design, implementation, and optimization of Verint systems to enhance the efficiency and effectiveness of Agoda’s contact center operations.
Tech Stack
- Verint solutions
- Contact center operations
- Workforce management processes
Responsibilities
- System Design and Implementation
- Optimization and Maintenance
- Project Management
- Stakeholder Collaboration
- Innovation and Strategy
- Reporting and Analysis
- Continuous Improvement
- Risk Management
- Personal Management
Requirements
- Analytical Ability & Problem Solving
- Decision making ability
- Effective communication
- Flexibility and Agility
- Listening and influencing
- Process Improvement
- Reporting
- Result driven
- Time / workload management & prioritization
- People training
- Presentation
- Team level KPI management
Nice to have
While not specifically required, let us know if you have any of the following:
Experience working in a Contact Centre Workforce Planning Team, Experience in presenting to Director-level stakeholders, Project Management qualifications
Compensation (estimated)
THB 50,000 - THB 80,000
Hiring Process
Application, Interview, Assessment, Offer
