Customer Experience Specialist - Japanese Speaker - Careers at Agoda

- Excellent command of spoken and written business level of English - Native level or JLPT N1 qualifiers for Japanese - Immaculate telephone manners and communication skills - Excellent listening skills - Critical-thinker with attention to detail

- Customer Service - Japanese Language - English Language - Communication Skills - Attention to Detail - Teamwork - Problem-Solving - Adaptability - Time Management - Confidentiality

- Deliver excellent customer service - Manage the needs of our customers through our communication channels (phone, email and live chat) - Support combination of Agoda products (Hotel, Flights, Activities and more)

- Native level or JLPT N1 qualifiers for Japanese - Excellent command of spoken and written business level of English - Immaculate telephone manners and communication skills - Excellent listening skills - Critical-thinker with attention to detail - Minimum typing speed of 35 words per minute - Willing to work rotating shifts including weekends and public holidays - Ability to work in both a team environment and autonomously - Demonstrate high degree of integrity and confidentiality

Previous experience in the hospitality or travel industry, Knowledge of other languages, Previous experience in a customer-facing role, Ability to work under pressure, Strong analytical and problem-solving skills.

Application, Phone Interview, In-Person Interview, Assessment Day, Job Offer