Senior IT Support (Ascend Money) - ASCEND

- Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner - Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues - Knowledge in MS O365, installation and troubleshooting - Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting - Ticketing system management experience, managing tickets under SLA - 1st and 2nd tier level support - IT Asset Inventory Management - IT Purchasing Management experience - Keen in learning new technologies - Managing technical documentation / Instruction guide - Performs other related duties as assigned

- MS O365 - G-Suite - Windows OS - Mac OS

- Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner - Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues - Ticketing system management experience, managing tickets under SLA - 1st and 2nd tier level support - IT Asset Inventory Management - IT Purchasing Management experience - Keen in learning new technologies - Managing technical documentation / Instruction guide

- Bachelor’s degree in computer science, information technology, or related field - Ability to identify, research, and resolve technical problems - Flexible with change, work well under pressure and in a fast-paced environment - Basic knowledge of windows OS and mac OS - Self-motivated; work well independently and with a team - Strong communication (verbal & written) & customer-service skills - Strong work ethic and attention to detail

Keen in learning new technologies

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