IT Access Management Specialist

Full-timeBangkok, ThailandMinimum 2 years’ experience in IT Helpdesk, Operations support

About the position

- Track and monitor HR announcement to ensure all new hires are granted approved access rights of Agoda’s systems including Active directory and user’s mailboxes.

Tech Stack

- SQL Database Server - Query Command - Okta admin - Active directory management tools - Exchange and Share Point - Azure AD - Exchange online or Microsoft Office 365

Responsibilities

- Track and monitor HR announcement to ensure all new hires are granted approved access rights of Agoda’s systems including Active directory and user’s mailboxes - Track and monitor HR announcement to ensure all access rights are removed once an employee leaves the company - Provide support and troubleshooting for requests received via ServiceDesk and ensure all requests are completed within the agreed SLA - User management. Handling user account creation and deletion, password change, account lockout issue - Responsible for providing/removing access to shared folders - Managing Distribution Lists on Active Directory and Share Point - Responsible for resolving day-to-day issues as assigned to the GSD Operations team - Responsible for completing multiple projects on time and that they meet the given KPIs

Requirements

- Fluent in Thai and English - Enthusiastic team player - Bachelor’s degree in information technology, Computer Science or related field - Solid knowledge of SQL Database Server, Query Command are preferable - Good knowledge of Okta admin would be advantage - Good knowledge of Active directory management tools, Exchange and Share Point - Good knowledge of Azure AD, Exchange online or Microsoft Office 365 - Customer Service minded, all the way - Great communication and interpersonal skills; a good sense of humor is always a plus - Organization and time management skills - Analytical skills, attention to detail and accuracy - Must demonstrate ownership and be both proactive and reactive - Computer proficiency in MS Office especially MS Excel is a plus

Nice to have

While not specifically required, let us know if you have any of the following:
Good knowledge of Okta admin, Good knowledge of Azure AD, Exchange online or Microsoft Office 365, Computer proficiency in MS Office especially MS Excel is a plus

Compensation (estimated)

Salary not specified

Hiring Process

AutoFill your information, What is your current eligibility to work in Thailand?, How quickly would you be able to start if we were to make you an offer?, What is your overall years of relevant experience?, How would you describe your experience with Active Directory admin?, How would you describe your experience with Okta admin?, How would you describe your experience with Microsoft Exhange or Exhange Online admin?, How would you describe your experience with Azure AD admin?, How would you describe your Microsoft Office 365 admin experience?, What would be your expected monthly salary?, Are you presently employed by any company within the Booking Holdings group, including but not limited to Kayak, OpenTable, Booking.com, Rental Cars, RocketMiles, FareHarbor, HotelsCombined, CheapFlights, Momondo, Priceline, or Getaroom?, In which country/region are you currently based?, To avoid actual or perceived impairment of our parent company’s independent auditor – Deloitte and to comply with applicable regulations of Securities and Exchange Commission of the United States, we need to seek approvals from our parent company before starting the interview process. With this, please confirm if you are currently or formerly have been associated with Deloitte or any of its subsidiary entities at any time including but not limited to any time as a direct employee, director, contractor, major shareholder, intern etc.?, As Agoda is committed to complying with the economic sanctions applicable in all countries in which it operates, Agoda must comply with laws on Restricted Territories, Restricted Governments, and Restricted Persons. Are you currently, or have you ever in the past been, a resident of the following territories or countries?